Refund and Cancellation Policy for Doctigo – Doctor Booking Website
At Doctigo, we are committed to providing a seamless and user-friendly experience for booking medical appointments with healthcare professionals. This Refund and Cancellation Policy outlines the terms and conditions governing the cancellation of appointments and the refund process for any applicable fees.
1. Cancellation Policy:
– Users can cancel their booked appointments through the Doctigo platform.
– Cancellations made at least 24 hours before the scheduled appointment time may be eligible for a refund.
– For cancellations made within 24 hours of the scheduled appointment time, users may not be eligible for a refund, and the fees may be retained.
2. Refund Process:
– Refund requests must be submitted through the Doctigo platform within a reasonable time frame after the cancellation.
– Refunds will be processed using the original payment method used for booking the appointment.
– Processing times for refunds may vary depending on the payment method and financial institutions involved.
3. Exceptional Circumstances:
– In cases of medical emergencies or unforeseen circumstances, Doctigo reserves the right to review and consider refund requests on a case-by-case basis.
– Decisions regarding refunds in exceptional circumstances will be at the sole discretion of Doctigo.
4. No-Show Policy:
– If a user fails to show up for a scheduled appointment without prior cancellation, the fees for the appointment may be non-refundable.
– Doctigo encourages users to cancel appointments promptly to avoid any no-show charges.
5. Changes to Appointments:
– Users may request changes to their appointments through the Doctigo platform, subject to availability and the healthcare professional’s approval.
– Any changes made within 24 hours of the scheduled appointment time may be subject to the cancellation policy.
6. Communication of Changes:
– Users are responsible for regularly checking their communication channels for any updates or changes to their appointments.
– Doctigo will make reasonable efforts to notify users of any changes to appointments.
7. Contact Information:
– For any queries or concerns related to cancellations and refunds, users may contact Doctigo customer support at-
By using the Doctigo platform, users agree to abide by the terms and conditions outlined in this Refund and Cancellation Policy. Doctigo reserves the right to modify this policy at any time, and users are encouraged to review it periodically.